Crucial Conversations Tools for Talking

Crucial Conversations Tools for Talking

Kerry Patterson & Stephen R. C


4 in stock

SKU: 9780071771320 Categories: , , , Tag:

The New York Times bestseller that changed the way millions communicate

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations

Transform anger and hurt feelings into powerful dialogue

Make it safe to talk about almost anything

Be persuasive, not abrasive